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Obtain IP Address Automatically.

3.  Should they have an automatic IP or is it static? Verify this before continuing.

1.  Check the properties of the dialer under TCP/IP Settings.  Make sure that it is set to "Server Assigned IP Address" if dynamic, else make sure the correct IP is entired if static.

2.  Check the properties of the Network Control Panel's TCP/IP Dial-Up Adapter.  Make sure that it is set to "Obtain an IP Address Automatically." if dynamic, else make sure the correct IP is entired if static.

3.  Uninstall and reinstall dialer and network settings.